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Wide Eyes Technologies

Customer Success Manager

Sales & Marketing – Barcelona, Barcelona
Department Sales & Marketing
Employment Type Full-Time

Customer Success Manager

  • Based: Central Barcelona HQ

Wide Eyes is helping people find the fashion they are looking for in a seamless way. Our AI visual technology solutions helps fashion brands and retailers improve online sales conversion and the engagement with their customers. Our customers include major players in Europe and US. 

The company is run by experienced and highly talented founders and has shown a huge growth in revenues last year. They are backed by solid VC’s and are one of the most promising players in the industry.

At Wide Eyes, we value intelligence, and recognize talent. We thrive on innovation and accountability, with a partner attitude that adds true value to everything we touch. Our team members are smart, hard-working, and love to have fun as we play to win.

The Role of Customer Success Manager

At Wide Eyes the Customer Success Manager is the key owner of driving Best-In-Class customer experience, metrics, and operations.

As a Customer Success Manager, you'll handle strategic account management, customer operations, and help develop practices to ensure Wide Eyes' ability to scale. You will be part of an international team of professionals striving to keep our customers happy, increase Wide Eyes' AI-driven solutions usage, and ensure renewals.

The ideal candidate must have a passion for the customer experience, be client facing, exhibit strong presentation skills, and come in with an existing track record of having served as a mentor and leader to a growing team.

Responsibilities:

  • Provide an extraordinary customer experience and help drive the ongoing engagement strategy
  • Experience leading client relationships and building relationships with senior personnel
  • Drive customer satisfaction to support renewals, upsells and key accounts
  • Partner with Sales on cross-and up-sell opportunities while maintaining the trusted advisor relationship with customers
  • Help cultivate customers as references and case studies, and partners with other teams to continually improve the customer experience
  • Report and improve key customer success & team metrics
  • Coordinate with internal stakeholders in supporting customer needs

Desired Skills and Experience:

A leader with an interest in high tech sector a problem solver and strategic thinker with a customer first mentality, and a consistent record in delivering extraordinary customer support. Your skills and accomplishments include the following:

  • Bachelor’s degree required. Master's degree preferred
  • Experience working in B2B (SaaS) companies, specifically in a smaller environment
  • A passion for delivering customer satisfaction
  • Experience of account management/customer success teams
  • Proven experience working across teams including Sales, Support, Engineering, Operations and Marketing
  • A strong process-building mindset and ability to balance competing priorities.
  • Willingness to roll up your sleeves and get into the details of the business, lead customer accounts, and drive the business to hit our goals
  • Proven ability to make sound business decisions, including a track record of identifying gaps or business needs and developing high impact solutions
  • Teamwork and good verbal and written communication skills a must
  • An understanding of metrics know what drives your customer's business and how it affects ours
  • English is the must, other languages are a good plus

Our Benefits:

  • Be part of a fast-growing and ambitious company
  • Competitive salary
  • Health Insurance
  • A company culture that believe in talent, hard work and Leo Messi


Important: The candidate must be available to work full time at our Barcelona office. International candidates must already have relevant work permits/visas. 

Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Wide Eyes does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.

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  • Location
    Barcelona, Barcelona
  • Department
    Sales & Marketing
  • Employment Type
    Full-Time
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