Customer Success Manager
Wide Eyes is helping people find the fashion they are looking for in a seamless way. Our AI visual technology solutions helps fashion brands and retailers improve online sales conversion and the engagement with their customers. Our customers include major players in Europe and US.
The company is run by experienced and highly talented founders and has shown a huge growth in revenues last year. They are backed by solid VC’s and are one of the most promising players in the industry.
At Wide Eyes, we value intelligence, and recognize talent. We thrive on innovation and accountability, with a partner attitude that adds true value to everything we touch. Our team members are smart, hard-working, and love to have fun as we play to win.
The Role of Customer Success Manager
At Wide Eyes the Customer Success Manager is the key owner of driving Best-In-Class customer experience, metrics, and operations.
As a Customer Success Manager, you'll handle strategic account management, customer operations, and help develop practices to ensure Wide Eyes' ability to scale. You will be part of an international team of professionals striving to keep our customers happy, increase Wide Eyes' AI-driven solutions usage, and ensure renewals.
The ideal candidate must have a passion for the customer experience, be client facing, exhibit strong presentation skills, and come in with an existing track record of having served as a mentor and leader to a growing team.
Desired Skills and Experience:
A leader with an interest in high tech sector a problem solver and strategic thinker with a customer first mentality, and a consistent record in delivering extraordinary customer support. Your skills and accomplishments include the following:
Important: The candidate must be available to work full time at our Barcelona office. International candidates must already have relevant work permits/visas.
Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Wide Eyes does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.